ServiceNow Program Manager

Role Summary

We are seeking a seasoned ServiceNow Program Manager to lead large-scale ServiceNow transformation initiatives across multiple workstreams, stakeholders, and governance forums. The ideal candidate will bring strong Project Management Office (PMO), program governance, budget, risk, schedule, resource, and executive reporting experience, with the ability to translate business priorities into a structured ServiceNow delivery roadmap and ensure predictable, high-quality outcomes.

Key Responsibilities

Delivery & Program Management

- Lead end-to-end planning and delivery of large-scale ServiceNow implementation, enhancement, migration, and transformation programs.
- Own program planning, scope definition, schedule control, budget management, risk management, dependency tracking, and resource allocation.
- Establish strong Project Management Office (PMO) governance, including status reporting, executive dashboards, RAID management, action tracking, and decision logs.
- Manage multiple parallel workstreams across business, technology, platform, integration, testing, change, and release teams.
- Drive delivery discipline, quality assurance, milestone adherence, and stakeholder alignment to ensure successful business outcomes.

ServiceNow Solution Leadership

- Provide delivery leadership across ServiceNow platform initiatives, ensuring alignment with enterprise strategy, roadmap priorities, and governance standards.
- Partner with platform owners, architects, business stakeholders, and delivery teams to sequence roadmap items, prioritize demand, and manage delivery commitments.
- Support ServiceNow platform governance by enabling structured decision-making across strategy, portfolio,



technical design, release, and operational readiness.
- Ensure that ServiceNow solutions are delivered in line with platform standards, architecture principles, development controls, and long-term maintainability.
- Coordinate with technical teams on integrations, custom applications, testing, deployment planning, and production readiness.

Stakeholder & Client Management

- Act as the senior delivery interface for client, business, technology, and executive stakeholders.
- Facilitate governance forums, including Weekly Status Reviews (WSR), Monthly Status Reviews (MSR), Steering Committee (SteerCo) meetings, and executive checkpoints.
- Provide clear, concise, and decision-oriented executive communication covering progress, risks, dependencies, financials, schedule health, and required interventions.
- Manage escalations, drive decision-making, and ensure timely resolution of delivery constraints across stakeholders and workstreams.
- Build trusted stakeholder relationships through transparent communication, structured reporting, and outcome-focused leadership.

Required Skills & Experience

- Minimum 10+ years of Information Technology (IT) project or program management experience, including leadership of complex enterprise technology initiatives.




- Proven experience delivering large-scale ServiceNow initiatives across multiple business functions, modules, integrations, and stakeholder groups.
- Solid capability to manage multiple workstreams, cross-functional teams, executive stakeholders, vendors, and delivery dependencies.
- Excellent leadership, decision-making, problem-solving, prioritization, and conflict-resolution capabilities.
- Strong executive communication and stakeholder management skills, with the ability to present status, risks, trade-offs, and recommendations to senior leadership.
- Solid experience in Project Management Office (PMO) governance, delivery controls, risk management, issue management, budget tracking, schedule control, and reporting.
- Knowledge of ServiceNow platform governance, roadmap management, release governance, demand prioritization, and platform operating models.
- Hands-on understanding of planning and scope management, budget management, schedule control, risk management, resource allocation, stakeholder communication, and status reporting.

Core Competencies

- Planning and Scope Management
- Budget Management and Financial Control
- Schedule Control and Milestone Governance
- Risk, Issue, Assumption, and Dependency Management
- Resource Allocation and Capacity Planning
- Stakeholder Communication and Executive Reporting
- ServiceNow Platform Governance and Roadmap Management

Preferred Qualifications

- ServiceNow Certified System Administrator (CSA).
- ServiceNow Certified Implementation Specialist (CIS-SPM) or equivalent ServiceNow certifications.
- ITIL Foundation certification.
- Experience working in global enterprise environments and managing distributed delivery teams.

📌 ServiceNow Program Manager (India)
🏢 NewVison
📍 India