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1) Job Purpose: Write the purpose for which the job exists (in 2-3 lines)

To be responsible for smooth store operations, store performance, process compliance and profitability of the respective store.

2) Dimensions

Number of stores

Business/Unit Workforce Number

Value of Business Handled

Net Working Capital

NSV Target

No. of unique third party/vendors handled

Value of receivables and payables handled

3) Job Context & Major Challenges: Write the specific aspects of the job that provide a challenge (internal and external) to the jobholder in the context of the Business/Unit/Function/Department/Section

Key Challenges:

1. Planning and implementing store performance initiatives, unique to the context and target market of the store
2. Effective monitoring of performance, compliance & budgets of the store
3. Maintaining higher standards of store operations and customer service to meet competition

4) Key Result Areas: Write the key results expected from the job and the supporting actions for each of these key result areas (For a majority of jobs typically there could be 4- 7 key result areas)

Key Result Areas

Supporting Actions

Financial Deliverables to ensure target achievement

- Opex reduction - Rationalization in Manpower, H&S;, Power, R&M; costs, except OC
- Leverage all inputs - marketing, product, space efficiency & operations - to ensure that new & annualized stores achieve their ABP's
- Set store wise weekly targets and continuously track the 3 most critical Ops KPIs
- Making sure all factors affecting shrinkage is covered to ensure shrinkage control
- To ensure increase in basket size for each customer

Enhancing consumer experience at stores to increase repeat purchase

- Taking required initiatives to ensure consistency in store standards as listed
- Execute store improvement plan to deliver objectives of customer, people efficiency




- Ensure improvement in customer interaction standards by improvements in - Customer service (measured by mystery shopper & complaint resolution, Cashiering Efficiency)
- Provide product feedback to the category team from the stores & FEC teams for better understanding of customer choices, expectations & the current trends

Ensuring processes compliance at the Store

- Implementation and execution of strong Fire & Safely SOP and proper warehouse management in every store
- To implement regular sales performance tracking and action plan for all employees at the front end
- Ensure a system of Weekly reviews with DM's to achieve week & month objectives. Ensure DM's understand & drive the priorities as set during week ORM's - displays, replenishments, target tracking through goal books, current option displays.
- Focus on Availability of all required Licenses/Acts for store operations, accuracy in salary register maintenance/Leave maintenance
- To ensure coordination with the category team for stock pushing
- Coordination with the HO/ZO marketing team for ATL/BTL plans

People management in the respective stores

- Ensure training & inputs to equip team in processes & customer handling
- Ensure store develops a culture of training owned by managers - basics mandatory for new joiners & identified as per need for existing team.
- To ensure that stores follow MPM guidelines as per the norms shared
- Succession planning and grooming for ADM/DM. Ensure a well tracked programme to ensure they are competent for the new role
- To ensure the stores in the zones comply with the statutory guidelines and processes
- To ensure continuous people management, engagement & development for reducing attrition

Key Role Parameters

Educational Qualification

Graduate / Post Graduate

Relevant Experience to perform the role

4- 6 Yrs

Competencies

Able to think broadly, Analytical Thinking, Team Work Collaboration, Delegation Empowerment, Customer Focus,Innovation, Creativity, Result Orientaion, Communication

📌 ASM-South City- (India)
🏢 Apparel
📍 India