Job Description:

We have urgent opening for Tax Chat Expert – P4.

Location - Hyderabad

Experience - Minimum 3 Yr

Tax Chat Expert

US Operations (Hyderabad) — US Taxation | Live Chat / Expert Assist Process
Designation Tax Chat Expert – P4 Department US Operations
Grade 5B Sub Grade Intermediate Level
Role US Taxation Process Live Chat Support
Reporting to Team Lead / Manager Department

Head VP / Sr. VP

Desired Skills
● Minimum 4-5 years of hands-on experience in preparing, reviewing, or supporting U.S. individual
income tax returns, including Forms 1040, 1040-NR, and 1040-SR, with the ability to leverage this
expertise to effectively assist customers in a live, real-time chat support environment.
● Ability to communicate technical tax concepts in plain, jargon-free language that keeps customers
informed without overselling or overpromising.
● Comfortable working to defined handle-time targets while maintaining accuracy and compliance.
Job Description
● Handle live customer chat interactions by providing timely, accurate, and professional assistance,
while independently resolving customer inquiries and delivering a seamless customer experience.




● Strive to achieve first-contact resolution through a single chat interaction whenever possible, ensuring
customer inquiries are resolved within established turnaround time and service level expectations.
● Provide customers with accurate guidance and recommended next steps while ensuring full adherence
to applicable tax laws, regulations, and compliance requirements.
● Actively monitor the chat quality of preparers and junior team members, ensuring accuracy,
compliance, and adherence to established quality standards.
Qualification
● Bachelor's degree in Accounting, Finance, or a related field (M.B.A in Accounting and Finance
preferred).
Language Proficiency
● Strong written and verbal English communication skills, including the ability to communicate clearly,
concisely, and effectively through chat-based interactions. Candidates should also demonstrate
English language proficiency at a B2+ level or higher.
Behavioural Competencies (ASK Framework)
● Flexible to work U.S. shifts, primarily EST hours.
● Robust customer-service orientation with a compliance-first mindset
● Flexibility in completing 8 Productive hours

📌 Tax Chat Expert –(Hyderabad)
🏢 Kaapro Management Solutions
📍 Hyderabad