JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
- Receive & log calls/complaints/requests from clients/customers/tenants etc into the Servimax.
- Handle Servimax Efficiently and Effectively.
- Forwarding on reactive calls to shift engineers.
- Issue job cards.
- Inputting weekly timesheets from Engineers
- Answering queries from the tenants
- Liaising frequently with tenants
- Generating Performance reports to present to Property Property on Monthly basis
- Maintaining the ongoing works schedule
- Filing of paperwork
- Taking/Producing Minutes of Weekly and Monthly Meetings
- On-site end user support for approximately 50 individuals
- Daily operations of the “Help Desk” function including delivery, problem escalation/resolution.
- Notify the CSO / Fire officer / Customer Care manager & DGM Facilities on site at the time of all Emergency Calls
- Maintenance and monitoring of network resources such as Printers, Fax Machines and other office equipments is required
- Communicates effectively with superiors, peers and subordinates.
- Bachelors Degree or graduate/diploma in CS, MIS, IT, or related field preferred
- At least 1 Year experience in customer relationship management
- Basic understanding PC hardware and connectivity components
- Robust knowledge of Windows 2000 / XP
- Must posses Basic Engineering Knowledge
- Basic understanding of WEB technologies and components
Location:
On-site –Gurugram, HR
Scheduled Weekly Hours:
48
If this job description resonat
📌 Customer Relationship Executive (Gurugram)
🏢 JLL
📍 Gurugram