RVS
iGlobal is seeking a System Engineer - VOIP with a robust technical
background and a passion for problem-solving to join their growing team. This
role is integral to ensuring seamless communication solutions for a wide range
of customers, delivering outstanding support and service.

As
a key escalation point within client’s Unified Communications (UC) support
team, you will work closely with the broader Service Desk to deliver expert
technical resolutions, mentor team members, and help drive continual
improvement in service delivery. You will be responsible for resolving complex
incidents, fulfilling service requests, and ensuring issues are handled
efficiently and professionally.

Location: Jammu
and Gurugram (In office)
Type: Full-Time
Reports
to: Unified Communications Team Lead / Service Desk Manager
Department: Unified Communications / IT Services

Role Summary

Provide
technical support, administration and troubleshooting for enterprise voice and
Unified Communications platforms, ensuring high service availability, SLA
compliance and customer satisfaction.





How to Apply:

If you believe you meet the required criteria, please click on the link below to complete this mandatory short 2–3 minute interview.

www.talentsprout.ai/interview/7cab48cd-96a0-430d-93fa-820dab738714

Once you submit your response, our team will review it and follow up with the next steps.

Requirements
Key Responsibilities
- Support and maintain 3CX, Webex, Mitel, Microsoft Teams Direct
Routing and AudioCodes SBCs.
- Troubleshoot SIP, RTP, call routing, connectivity, SBC and
voice-quality issues.
- Support Contact Centre, Voicemail, Softphone and UC environments.
- Manage incidents and service requests within agreed SLAs/ITIL
processes.
- Perform root-cause analysis and implement preventative solutions.
- Work with carriers, vendors and internal Network/Infrastructure
teams.
- Support upgrades, migrations, changes and platform enhancements.
- Maintain technical documentation and knowledge

📌 System Engineer (Gurugram)
🏢 Rvs Iglobal
📍 Gurugram