Position Title: Telephone Operator

Responsibilities:

1. Answering and Directing Calls:

ï· Professionally answer incoming calls and provide a warm, courteous greeting.

ï· Direct calls to the appropriate person or department promptly and accurately.

2. Message Taking:

ï· Record and relay messages accurately, including contact details, nature of the call, and

urgency level.

3. Maintaining Phone Directory:

ï· Regularly update and maintain the company's phone directory to ensure accurate

information.

4. Providing Information:

ï· Offer general information about the company and its services to callers.

5. Handling Inquiries:

ï· Address inquiries and provide appropriate assistance or direct inquiries to the relevant

department.

6.



Maintaining Call Logs:

ï· Keep detailed records of incoming and outgoing calls for reporting and auditing purposes.

7. Following Communication Protocols:

ï· Adhere to established communication protocols and procedures.

8. Handling Emergencies:

ï· Respond to emergency calls promptly and follow established protocols for crisis situations.

Requirements

Graduate

1. Experience : 3+years

2. Salary : 25000-35000

3. Branch Location: Corporate Mills

4. Work timings:9:30 AM-6:30 AM

Advantages

Industrial standards

📌 Telephone Operator (Coimbatore)
🏢 Ontrack HR services
📍 Coimbatore