As a Senior Service Reliability Engineer (SRE) you will take a multifaceted approach to ensure technical excellence and operational efficiency within the infrastructure domain. Specializing in reliability, resilience and system performance, you take a lead role in championing the principles of Site Reliability Engineering. By strategically integrating automation, monitoring and incident response, you facilitate the evolution from traditional operations to a more customer-focused and agile approach. Emphasizing shared responsibility and a commitment to continuous improvement, you cultivate a cooperative culture, enabling organizations to meet and exceed their reliability and business objectives.

Job responsibilities
- You will improve site reliability by building mechanisms/architectures that enable fault tolerance and faster median time to respond and median time to detect.
- You will drive the integration of observability automation into the CI/CD pipeline.
- You will handle production incidents, manage incident communication with clients and draft root cause analysis documents.




- You will monitor performance of production systems and improve their scaling to ensure business goals are met within expected SLA and SLO metrics.
- You will work closely with application development teams as advisors on improving system reliability and assisting in implementation for reliability improvements.
- You will improve system observability across multiple facets such as logging and metrics, reducing false alarms to eliminate unnecessary toil and improving process efficiency.
- You will implement chaos engineering practices as necessary to test system reliability, setting up processes for such testing to be done regularly .
- You have a explicit understanding of client goals and business needs and setting direction for site reliability in line with the same, e.g.: Achieving application availability with minimum/no disruption (99.999%) if necessary for business.

Job qualification

📌 Senior Service Reliability Engineer (Bengaluru)
🏢 ThoughtWorks
📍 Bengaluru