Description

Position : Head - Cloud Collections & Strategy

Department : C&P; Collections

Function : Service Operations

Location : Noida

Reports to : Head - National Collections – SME

POSITION SUMMARY

We are seeking an experienced Head - Cloud Collections & Strategy to drive revenue collections and improve cash flow across our SaaS business portfolio. The role will be responsible for managing customer receivables, reducing overdue payments, minimizing bad debt, and ensuring timely collections from enterprise customers.

The ideal candidate should have a strong understanding of both SaaS subscription/usage-based business models alongwith Telecom Products.

Candidate will lead collection teams, develop effective collection strategies, monitor customer payment behavior, and work closely with Sales, Finance, Customer Service, Legal, and Operations teams to achieve collection targets.

PRINCIPAL ACCOUNTABILITIES
- Lead and manage regional collections operations for SaaS customers and Telecom Customer.




- Develop and execute collection strategies to improve recovery rates and reduce outstanding receivables.
- Monitor customer payment trends, identify risk accounts, and drive proactive collection actions.
- Ensure achievement of collection, DSO (Days Sales Outstanding), and bad debt targets.
- Work closely with Sales, Finance, Customer Success, Operations, and Legal teams to resolve payment issues and customer disputes.
- Build solid customer relationships to facilitate timely payments while maintaining customer satisfaction.
- Drive process improvements, automation, and reporting to enhance collection efficiency and Customer NPS w.r.t. Billing and Collections.
- Provide regular performance reviews, forecasts, and collection insights to senior management.
- Lead, mentor, and develop collection teams across the region.
- Manage external collection agencies and ensure adherence to agreed SLAs/KPIs and compliance requirements.
- Conduct regular reviews with senior manage

📌 Head - Cloud Collections & Strategy (Noida)
🏢 Tata Teleservices
📍 Noida