Here’s a summary of the role:

If you’re an experienced customer-facing trainer who enjoys working directly with customers, adapting your approach in the moment and making complex software easy to understand, this could be a great fit. As a Training Specialist II, you’ll deliver product and process training to a diverse customer audience, including administrators, executive assistants, directors and committee members. You’ll manage customer training engagements, deliver around 3–4 sessions a day, build robust customer relationships and take ownership of training programmes from planning through delivery and follow-up. Your ability to think on your feet, communicate confidently and use real-world training experience to solve customer needs will be key to your success.

Here’s a breakdown of what you’ll do (not all of it, just the important stuff):
- Deliver engaging customer-facing product and process training across individual, group, virtual and in-person formats, typically delivering around 3–4 sessions per day.
- Own customer training programmes and engagements end to end,



including planning, scheduling, preparation, delivery and follow-up.
- Adapt your training approach in real time when customer needs, audience expectations or session priorities change.
- Build trusted relationships with customers and confidently train administrators, executive assistants, directors and committee members.
- Customize existing training materials and modules when required, including PowerPoint presentations and training documentation.
- Contribute to a proactive training culture by identifying training opportunities, maintaining quality standards and collaborating with global Training and Customer Success teams.

These are the essentials you’ll need to get an interview:
- Strong hands-on experience delivering customer-facing or process training, with several years of relevant training experience.
- Proven experience facilitating training for different audiences and adapting your

📌 Training Specialist II (Bengaluru)
🏢 Diligent
📍 Bengaluru