Headline:
Kickstart Your IT Career as a Trainee in Our Dynamic IT Services Team

Role and impact:
• Install, configure, and troubleshoot desktop hardware, printers (local and network), and peripheral devices, including iPads, iPhones, and Android devices.
• Manage IT assets for employees using the designated asset management tool.
• Create and maintain folders on file shares, including access and permission management.
• Assist users with Outlook email configuration and resolve Microsoft Office–related issues.
• Log, track, and resolve incidents and service requests using the IT ticketing tool, escalating as required.
• Coordinate with hardware vendors (such as Dell and Lenovo) for warranty, repairs, and replacements.
• Provide logistical support for onboarding, including setup and distribution of new computers and peripherals.
• Handle inbound user calls and provide first-level IT support in a timely and professional manner.
• Collaborate with Global IT Operations to resolve known and escalated issues, ensuring seamless IT operations across the organization.





What you will bring:
You bring a diploma or bachelor’s degree in computer science or an equivalent field, or relevant IT training and knowledge. Experience in IT support—whether as a freelancer or in a formal role—is valued, and you are eager to join as a Trainee. You have a robust service mindset, ownership, and accountability, and you excel at diagnosing and resolving technical issues with a customer-focused approach. Your working knowledge of Microsoft O365 and System Center Configuration Manager (SCCM) is an advantage. You are willing to work in an 18×5 rotational shift model, maintain punctuality, and proactively plan your schedule to ensure service continuity. Strong English communication and client-facing skills are essential, and you are committed to supporting continuous improvement of help desk procedures and documentation.

Why join us:
Joining Topsoe means stepping into a world of innovation and gr

📌 Trainee (Delhi)
🏢 Topsoe
📍 Delhi