At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.

Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily chance to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place.

About you and the role
The People Services Team at Dow serves as the primary HR service delivery function, providing employees and leaders with first-line HR support through digital channels and phone services.
The team delivers timely, consistent, and high-quality resolution of HR inquiries, while creating a seamless and positive employee experience through standardized processes and efficient service delivery.




As a People Services Manager /HR Service Delivery Manager you will lead a team of HR advisors, focusing on day-to-day service delivery excellence, coaching, and continuous improvement. You will play a critical role in enhancing first-line HR support capabilities, strengthening digital adoption, and supporting the implementation of AI-enabled solutions to improve efficiency and employee experience.
You will partner closely with HR Service Delivery stakeholders, HR Technology, and various HR teams to ensure seamless operations, effective escalation, and ongoing process optimization.

Responsibilities
- Lead and develop the People Services team
- Provide coaching, direction, and performance management to ensure high-quality service delivery
- Build team capability in HR processes, digital tools, and customer-centric behaviors
- Drive first-line HR support service excellence
- Ensure effective intake, resoluti

📌 HR People Services Team Manager (Navi Mumbai)
🏢 Dow Chemical
📍 Navi Mumbai