About the Role
We are seeking a hands-on Salesforce Architect with deep expertise across Sales Cloud, Service Cloud, Data Cloud, AI, integrations, and enterprise automation. This role combines strategic solution architecture with solid technical execution.
You will lead end-to-end Salesforce architecture, design scalable integrations and data pipelines, implement intelligent automation, and enable AI-driven CRM capabilities across the organization.
This is a highly technical leadership role requiring both architectural ownership and active development involvement.

Key Responsibilities

Solution Architecture & Platform Design
- Architect scalable, secure Salesforce solutions across Sales Cloud, Service Cloud, and Data Cloud.
- Design data models, security architecture, sharing models, and role hierarchies.
- Define integration patterns (real-time, batch, event-driven).
- Produce technical architecture documents, solution designs, and governance standards.
- Ensure adherence to Salesforce best practices and platform limits.
- Architect servicelcoud case management lifecycle, SLAs,



entitlements, and escalation frameworks.
- Optimize agent console performance and service analytics.

Data Cloud & Customer Data Architecture
- Design and implement Salesforce Data Cloud for unified customer profiles.
- Architect data ingestion from CRM, ERP, warehouses, and external systems.
- Implement identity resolution, harmonization, and calculated insights.
- Enable real-time segmentation and activation into CRM workflows.
- Manage large data volumes and performance optimization.

AI & Intelligent CRM Capabilities
- Architect AI-driven use cases using Salesforce native AI capabilities.
- Implement predictive scoring (opportunity, case classification).
- Configure Next Best Action frameworks.
- Enable generative AI use cases (case summaries, email drafting, knowledge generation).
- Embed AI insights into automated workflows and decision processes.

Integrations, APIs, Middleware, Aut

📌 Senior Salesforce Architect (Bengaluru)
🏢 Multiplier Technologies
📍 Bengaluru