Description

We currently have a career prospect for an Lead ServiceNow Developer to join our team located in Pune.

Job Overview:

As a Lead Technical Consultant you will participate in all aspects of the software development lifecycle which includes estimating, technical design, implementation, documentation, testing, deployment and support of application developed for our clients. As a member working in a team environment you will work with solution architects and developers on interpretation/translation of wireframes and creative designs into functional requirements, and subsequently into technical design.

Perficient is always looking for the best and brightest talent and we need you We’re a quickly-growing, global digital consulting leader, and we’re transforming the world’s largest enterprises and biggest brands. You’ll work with the latest technologies, expand your skills, and become a part of our global community of talented, diverse, and knowledgeable colleagues.

Responsibilities
- Lead the design and implementation of ServiceNow ITSM solutions.




- Configure and customize ITSM modules including: Incident Management, Problem Management, Change Management, Request Management, Service Catalog, Knowledge Management
- Translate business requirements into scalable technical solutions.
- Design and implement automation using Flow Designer and IntegrationHub.
- Streamline service delivery through workflow optimization.
- Automate approvals, notifications, escalations, and fulfillment processes.
- Develop and maintain Service Catalog offerings.
- Create user-friendly request forms and fulfillment workflows.
- Enhance self-service capabilities through Service Portal and Employee Center.
- Design and develop integrations with enterprise systems using REST and SOAP APIs.
- Integrate ServiceNow with monitoring, HR, identity management, and third-party applications.
- Support integration troubleshooting and optimization.
- Provide technical guidance to developers and

📌 ServiceNow - Lead Technical Consultant (Pune)
🏢 Perficient
📍 Pune