Key Responsibilities:
1. Order Execution and Sales Operations
• Process and review customer orders in line with contractual and commercial terms.
• Coordinate with production, planning, QA, and logistics teams to ensure smooth order execution.
• Maintain order tracking systems and provide regular status updates to management and customers.
• Ensure adherence to agreed delivery schedules.
2. Inspection & Dispatch Management
• Coordinate scheduling of customer inspections as per production readiness.
• Ensure all required inspection documents and compliance records are in place.
• Facilitate timely dispatches in coordination with logistics and plant teams.
• Resolve operational issues affecting inspection or dispatch timelines.
3. Customer Coordination
• Act as a point of contact for customers regarding order status, documentation, and dispatch schedules.
• Address execution-related queries and ensure timely resolution.
• Maintain skilled and proactive communication with assigned accounts.
4. Payment Collection & DSO Support
• Follow up with customers for outstanding payments as per agreed credit terms.
• Coordinate with the finance team for reconciliation of accounts.
• Support resolution of payment-related discrepancies.
• Assist in monitoring receivables and overdue accounts.
5. LC Documentation & Compliance
• Review Letter of Credit terms and coordinate required documentation.
• Ensure accurate and timely submission of documents for LC negotiation.
• Liaise with banks and customers for clarification or amendments when required.
6. Price Variation & Commercial Documentation
• Prepare and submit price variation claims in line with contract terms.
• Maintain proper documentation for escalations and recoveries.
• Track pending commercial claims and coordinate follow-ups.
7. Bank Guarantee (BG) Coordination
• Assist in preparation and submission of Performance and Advance Bank Guarantees.
• Coordinate with finance and banks for issuance and amendments.
• Track va