Our Company:

At Maersk, we are transforming to become the global integrator of container logistics- connecting and simplifying our customers’ supply chains. The Technology Group is critical to realising the company strategy. We plan on significantly enhancing our Technology capabilities and are implementing a new technology architecture led through Platform Operating Model. The Cloud Engineering Unit within the Technology Group is accountable for end to end delivery of Service Reliability, Availability, Performance, Cost and Fit for Purpose solutions there by enabling the Platform Operating Model.

Who we are looking for:
- Bachelor’s/master’s degree in computer science, Information Technology, or Engineering
- Providing second and third line support to users of the CW1 service desk
- Investigating support service level deviations and performing proactive troubleshooting
- Leading CW1 deployments and in-country engagements, including recent country implementations
- Troubleshooting existing customizations workflow, tag rules files received via eAdaptor




- Demonstratable technical knowledge and expertise of CargoWise
- Cargowise One Workflow Design and understanding the use of event code, milestones, tasks and trigger and macro setup in filtering
- Experience using, configuring, and troubleshooting modules such as Registry, EDI Message, Tag Rules, Workflow Templates, and Buffer Management System
- Proficiency in handling data formats such as XML, JSON, EDIFACT, X12, raw text files, EXCEL, CSV, and tagged separated files
- XUE and XUS analysis and understanding of EDI communications setup with carriers, airlines and message analysis
- Experience in SNOW and handling of tickets before (preferred but not required)
- Producing comprehensive supporting documentation
- Collaborating with onshore and offshore teams to ensure quality transitions and develop functional specifications
- Proactively learning and sharing upcoming CW1 features
- Identifying continuous improvement op

📌 Cargowise Support Engineer (Bengaluru)
🏢 Maersk
📍 Bengaluru