Job Description
Responsibilities:
nThe Key Account Manager (KAM) is responsible for managing and growing strategic enterprise accounts, building long-term relationships, and driving revenue growth. This role involves deep engagement with client leadership, understanding business needs, and delivering value through tailored solutions.
nKey Responsibilities
n1. Account Management & Relationship Building
n
- n
- Own and manage a portfolio of strategic/key enterprise accountsn
- Build strong relationships with CXOs, decision-makers, and influencersn
- Act as the primary point of contact for all client interactionsn
- Drive customer satisfaction and retentionn

n2. Revenue Growth & Business Development
n
- n
- Achieve revenue, margin, and growth targetsn
- Identify opportunities for:n
- Upsellingn
- Cross-sellingn
- New business within existing accountsn
- Develop and execute account growth strategiesn

n3. Strategic Account Planning
n
- n
- Create account plans including:n
- Business objectivesn
- Stakeholder mappingn
- Opportunity pipelinen




- Align internal teams to deliver on account strategyn

n4. Solution Selling
n
- n
- Understand customer pain points and business challengesn
- Position company offerings as value-driven solutionsn
- Lead proposals, negotiations, and deal closuresn

n5. Cross-Functional Coordination
n
- n
- Collaborate with:n
- Pre-salesn
- Delivery / operationsn
- Product / engineeringn
- Ensure smooth project execution and deliveryn

n6. Customer Success & Retention
n
- n
- Ensure successful onboarding and adoptionn
- Monitor customer health and satisfaction (CSAT/NPS)n
- Handle escalations and ensure timely resolutionn

n7. Governance & Reporting
n
- n
- Conduct regular business reviewsn
- Track:n
- Pipelinen
- Revenue forecastsn
- Account performance metricsn
- Maintain accurate CRM recordsn

nKey Skills & Competencies
n
- n
- Robust enterprise sales & account management experiencen
- Ex

📌 Key Account Manager (Tamil Nadu)
🏢 A factory automation company (Funded Startup)
📍 Tamil Nadu