Job DescriptionJob Summary
nWe are looking for a proactive and customer-obsessed Customer Care Executive to lead our customer support function. The role involves managing day-to-day customer interactions, improving service quality, handling escalations, and building a high-performing customer care team that delivers exceptional customer experiences across all touchpoints.
nKey Responsibilities
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- Lead, train, and manage the customer care team (calls, emails, WhatsApp, chat, social media).n
- Ensure timely and effective resolution of customer queries, complaints, and escalations.n
- Monitor team performance through KPIs such as response time, resolution rate, CSAT, and NPS.n
- Create and improve customer support SOPs, scripts, and workflows in the CRM backend tools for customer outreachn
- Coordinate with internal teams (operations, logistics, sales, marketing, tech) to resolve issues efficiently.n
- Handle high-priority or sensitive customer escalations personally.n




- Supporting the team in revenue generation from Abandoned calls and also getting customer feedbacks through outbound callsn
- Analyze customer feedback and identify recurring issues; Recommend process improvements.n
- Ensure compliance with company policies and service quality standards.n
- Manage customer care tools, CRM systems, and ticketing platforms. Handling of tools like Gokwik , Moenagage and website backend like shopify for effective customer notifications and problem solvingn
- Prepare regular reports on customer insights, trends, and performance metrics.n

nRequired Skills & Qualifications
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- Bachelor's degree in Business, Communications, or a related field.n
- Needs to be fluent in English and Hindin
- 2-4 years of experience in customer service or customer experience roles.n
- At least 1–2 years in a managerial or team-lead position.n
- Robust people-management and coaching skills.n
- Excellent verbal and written communication skills.n
- Ability to stay cal

📌 Customer Service Executive (Maharashtra)
🏢 Plush
📍 Maharashtra