Role Boundary (Experience in US Healthcare Domain is Mandatory)
This role owns all post-billing Accounts Receivable and Revenue Cycle activities.
Billing and claim submission remain the responsibility of Billing Specialist.
This role assumes ownership immediately after billing has been completed and is accountable for the complete post-billing revenue cycle through to cash collection, revenue reconciliation and reporting.
Key Responsibilities
1. Accounts Receivable Leadership
Lead and manage the complete post-billing Accounts Receivable function across all healthcare services. Key responsibilities include:
- Own end-to-end Accounts Receivable performance across all product lines.
- Drive timely collection of outstanding receivables.
- Improve cash collections and cash flow.
- Reduce aged Accounts Receivable.
- Improve Days Sales Outstanding (DSO).
- Develop collection priorities and recovery strategies.
- Escalate high-risk overdue accounts where appropriate.
- Ensure accurate reconciliation between billed revenue and cash collections.
- Maintain complete visibility of outstanding receivables and collection performance.
- Identify collection risks and recommend corrective actions.
2. Provider Collections & Customer Relationship Management
Take ownership of collection activities directly with US healthcare customers including:
- Physician Groups
- Clinics
- Hospitals
- Practice Administrators
- Finance Departments
Responsibilities include:
- Proactive follow-up of outstanding invoices.
- Collection negotiations.
- Payment dispute resolution.
- Escalation management.
- Building solid customer relationships.
- Securing payment commitments.
- Supporting customer retention through professional financial management.