Job DescriptionFounder's Office - Customer Success Manager | Affluense Bengaluru | Full-time About Affluense Affluense (by Saleazy Technologies) is an AI-powered B2B HNI intelligence and prospecting platform built for India's wealth management and BFSI ecosystem. We help RMs and wealth teams discover, profile, and engage high-net-worth prospects faster. Backed by Zeropearl VC, Kunal Shah (CRED), and Pravin Jadhav (Dhan). About the Role We're hiring a Customer Success Manager to sit in the Founder's Office and own two connected motions: converting trial accounts into paying customers, and driving deep product adoption, seat expansion, and renewal across our existing enterprise base. What You'll Do Trial Conversionn
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- Own onboarding and activation for accounts in active trial, driving them to "aha moment" fastn
- Track trial usage and engagement to identify stalled accounts and intervene proactivelyn
- Demonstrate transparent ROI to convert trials into paying customersn

Retention & Expansion (Paid Accounts)n
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- Drive seat expansion and upsell within existing accounts by increasing RM/user adoption
- nBuild strong relationships with key stakeholders (RMs, team leads, decision-makers) at customer organizationn
- sRun regular check-ins, QBRs, and training sessions to maximize product utilization
- nOwn retention and renewal targets, and be directly accountable for NRR/logo retention

n Cross-cuttinn
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- g Be the voice of the customer internally — feed insights back to product and founden
- rsWork cross-functionally with sales, product, and data teams as part of the Founder's Offin

ce What We're Looking Fn
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- or 1–5 years in Customer Success, Account Management, or Client Servicing — BFSI/fintech/SaaS background prefern
- redStrong communication and stakeholder management skills; comfortable engaging with senior wealth management professionn
- alsData-driven mindset — comfortable tracking usage metrics, spotting adoption gaps, and running struct

📌 Founder's Office (Karnataka)
🏢 Affluense
📍 Karnataka