Job DescriptionManager – Customer Excellence | Operations & OHC Management
nLocations: Hyderabad
nEmployment Type: Full-time
nExperience Required: 6–8 Years
nAbout GigaCare
nAt GigaCare, we're redefining how organizations deliver healthcare to their employees. As a leading provider of employer direct healthcare solutions, we specialize in managing onsite health clinics and delivering high-quality healthcare services to workplaces across India. Our mission is simple — to make healthcare more accessible, effective, and impactful for businesses and their people.
nAbout the Role
nWe are looking for a highly driven Manage – Customer Excellence to oversee operations across multiple Onsite Health Clinics (OHCs) and lead cross-functional teams. This role is ideal for professionals with experience in operations management, stakeholder engagement, service delivery, and people leadership. You will play a critical role in ensuring seamless clinic operations, maintaining client satisfaction, and driving operational excellence across locations.
nKey Responsibilities
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- Manage end-to-end operations across multiple health centres and client locationsn
- Lead and mentor multidisciplinary teams including Doctors, Nurses, and Administrative Staffn
- Ensure consistent service delivery and operational governance across sitesn
- Monitor and achieve client-specific KPIs, SLAs, and business performance metricsn
- Drive workforce planning including hiring, onboarding, training, and performance managementn
- Track daily operations including attendance, scheduling, compliance, and workflow managementn
- Identify operational gaps and implement process improvement initiativesn
- Conduct regular team reviews, coaching sessions, and performance discussionsn
- Build strong client relationships and act as the primary operational point of contactn
- Prepare and present periodic business and operational performance reportsn

nRequirements
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- Master's degree or equival

📌 Manager - Customer Excellence (Hyderabad)
🏢 GigaCare
📍 Hyderabad