Job DescriptionCustomer Success - Team Lead
nLocation: Lower Parel, Mumbai, India
nExperience: 7 –12 years
nRole & Responsibilities
n· Develop an intimate understanding of your customers' businesses
nLead a Team of 2-3 CSMs
n· Develop a network of champions within each account through education, coaching and strong influencing skills
n· Represent to our customers as a trusted advisor, advocate and marketing thought leader/subject-matter-expert and help them in creating marketing strategy & user lifecycle journey
n· Collaborate with customers to develop, launch, and manage marketing campaigns focused on engagement and revenue goals
n· Be an expert on trends and best practices for digital marketing and analytics
n· Enlighten our customers with insights garnered from their own data and industry trends
n· Ensure customers get maximum value from customer engagement by leveraging full platform functionality
n· Handle customer concerns with confidence, putting them at ease
n· Generate Case Studies, Testimonials & PR from customers
nQualifications




n· 7 to 12 years of experience in CRM or Customer Success (Ideal)
n· Strong attention to detail, dedicated work ethic, organized, and strong communication skills desired
n· Ability to work with cross-functional teams
n· Strong project management and time management skills
n· Ability to identify and implement process improvements
n· Strong problem-solving skills – diagnosis, root-cause assessment, option evaluation and resolution
n· Ability to communicate clearly and strategically with clients, team members, and the marketplace
n· Ability to respond quickly to critical issues and roadblock
n· Excellent presentation skills
nOpportunities
n· Learn best of the marketing technologies and concepts
n· Chance to work with diverse of clients in diverse industries and learn their marketing concepts
n· Represent on behalf of customers/company at different forums/webinars
n· Lead a team of 2-3 CSMs
nWhy Netco

📌 Customer Success (Maharashtra)
🏢 Netcore
📍 Maharashtra