Job DescriptionWe are a AI-powered platform with roughly 200 enterprise customers across India. Most of our historical growth has come from new-logo acquisition. This role exists to make sure the customers we've already won get more value, renew reliably, and expand their footprint with us over time.
nThis is a pure customer success and account-growth role – not recent-business sales. You will inherit a live book of existing Indian enterprise accounts, build real relationships with the business stakeholders inside them, and be the person who spots and drives the next module, seat, or use case they should adopt. Think "land and expand": the deal is already landed – your job is to expand it responsibly, without ever putting the relationship at risk to hit a number.
nWhat you'll Own
n1. Expansion (land & expand) – primary focus
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- Treat every account in your book as a live expansion target, not just a renewal to protect. Build and maintain an account-by-account expansion thesis: which module, seat count, business unit, or geography is the logical next purchase, and why.n




- Own cross-sell motion Proactively surface expansion triggers: org growth, new business units, leadership changes, increased contract volume, or usage patterns that signal a customer has outgrown their current plan.n
- Partner with Sales on structuring and pricing expansion deals, but own the relationship and the commercial conversation directly for most expansion motions – you are the face of growth to the customer, not a hand-off point.n
- Maintain a live, reviewed-monthly expansion pipeline per account with a clear next step, owner, and timeline – growth should be engineered, not left to chance conversations.n
- Set and track a personal expansion revenue target for your book each quarter, in addition to retention metrics.n

n2. Relationship management
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- Be the senior, trusted point of contact for a portfolio of 25–35 enterprise accountsn
- Build relationships that go beyond th

📌 Senior Customer Success Manager (Karnataka)
🏢 Taglynk
📍 Karnataka