ServiceNow Technical Project ManagerNeeded for contractual, remote, support role,Strictly 10+ years of overall experience,You can also directly DM on whatsapp (phone hidden),ServiceNow Technical Project ManagerWe are looking for a ServiceNow Technical Project Manager who can independently run a large-scale CMDB / ITOM / ITSM program.Core ServiceNow ExpertiseITSM: Incident Management, Problem Management, Change Management, Request Management / Service Catalog, Knowledge Management, SAM, HAM, CMDB.ITOM: Discovery, Service Mapping, Event Management, CMDB Health, CSDM, CI relationships and service dependencies.Infrastructure & Discovery: Servers, Cloud/Server Discovery, Load Balancers, Citrix applications, server-side information, CI data, relationships/dependencies, Service Maps, Discovery onboarding, duplicates and superclusters.Integration & Connector Concepts: Connectors, Discovery/Event integrations, REST APIs, payloads, server-side integrations, event-to-alert processing, alert rules, Flow Designer,



and CMDB data/CI population.Current WorkstreamsCMDB | ITOM | ITSM | SCM | Discovery | Event Management | Service Mapping | Infrastructure/Server Data | Load Balancers | Citrix | Monitoring Integrations | Connectors | CMDB Data Quality & Population | ServiceNow Knowledge | Project/Task Management | Documentation & Reporting.Key Responsibilities:Own day-to-day project delivery, backlog, sprint planning, prioritization, and story/task assignment.Coordinate developers, architects, Product Owners, Scrum Masters, infrastructure and client teams.Track open, pending, aging, and high-priority tickets and drive them toward closure.Lead RCA for complex and long-running technical issues.Identify risks, blockers, dependencies, and escalate proactively.Coordinate CMDB, Discovery, ITOM, ITSM, integrations, and infrastructure-related activities.Support/lead DSU, backlog grooming, sprint planning, prioritization, KT, and status meetings.Manage workload distribution and reassign stories/tasks based on priority and capacity.Understand technical architecture and translate discussions into actionable tasks.Prepare dashboards, project documentation, status reports, and leadership/client updates.Ensure explicit ownership of what is being worked on, why it is blocked, what comes next, and who is responsible.Work type: Remote support roleRequired availability ( between 6:30 PM to 2:30 AM) IST, for 4-5 hrs dailyUS shift (generally till 12:30 AM IST sometimes meeting can happen till 2:30 AM)

📌 ServiceNow Technical Project Manager (Narela)
🏢 Stackzy Technologies
📍 Narela