About Voy Since 2019, Voy has transformed the health of more than 20 Lakh members globally across the Europe, Germany, Brazil, and we’re now in India to administer evidence-based, science-led medical care.Voy India, previously EarlyFit, is India’s first full-stack metabolic health and weight loss platform. Built at the intersection of healthcare, science, and consumer technology, we have combined GLP-1, medical expertise, endocrinologist-led care, diagnostics, nutrition coaching, and ongoing behavioural support into one seamless experience.Role OverviewWe’re looking for a Client Success (Chat) Associate to manage client conversations entirely over chat/WhatsApp. You will be the voice of Voy - supporting clients with fast, empathetic,



and professional communication throughout their health journey.What You’ll Be Doing ?Respond to client queries on Chat/WhatsApp in a timely and professional mannerGuide clients on programs, meal plans, onboarding, renewals, and appointmentsMaintain a warm, encouraging, and health-focused brand voiceManage multiple chat conversations efficiently without losing contextCapture feedback and common pain points to improve the client experienceWhat We’re Looking For ?Excellent written English and robust text-based communication skillsAbility to convey empathy, clarity, and professionalism through chatHigh typing speed and comfort using WhatsApp Business/WebStrong multitasking and problem-solving skillsInterest in nutrition, wellness, or health is a plusLocation: From our Delhi office

📌 Client Success Associate (Narela)
🏢 VOY
📍 Narela