Job Description We're Hiring | Student Advisor – Bangalore
Are you passionate about student counselling, academic support, and customer success? Join a leading Online Education organization and help students successfully navigate their academic journey.
Location: Bangalore
Role: Academic Advisor
Experience: 2–6 Years in Academics / Student Counselling
Qualification: Post-Graduation in Management, Commerce, Journalism, Computer Applications, IT or related streams
Key Responsibilities
• Act as the first point of contact for students and address academic & administrative queries.
• Coordinate between students and university departments.
• Track students' academic progress, submissions, and course requirements.
• Handle Inbound & Outbound calls, emails, and chats.
• Support students with semester and subject-related queries.
• Ensure timely completion of academic requirements.
• Drive student satisfaction, re-registration, and program completion.
• Identify and escalate priority issues while ensuring timely resolution.
• Maintain MIS, reports, and student records using Excel & PPT.
• Work closely with internal teams, faculty, and SMEs.
What We're Looking For
Strong verbal, written & listening communication
Student counselling / academic process experience
Problem-solving & interpersonal skills
Knowledge of CRM / ticketing systems
Valuable Excel & reporting skills
Ability to multitask and work under pressure
Willingness to work on weekends on a rotational basis