Job Type: Full-time

Job Description Founder's Office - Customer Success Manager | Affluense Bengaluru | Full-time About Affluense Affluense (by Saleazy Technologies) is an AI-powered B2B HNI intelligence and prospecting platform built for India's wealth management and BFSI ecosystem. We help RMs and wealth teams discover, profile, and engage high-net-worth prospects faster. Backed by Zeropearl VC, Kunal Shah (CRED), and Pravin Jadhav (Dhan). About the Role We're hiring a Customer Success Manager to sit in the Founder's Office and own two connected motions: converting trial accounts into paying customers, and driving deep product adoption, seat expansion, and renewal across our existing enterprise base. What You'll Do Trial Conversionn n Own onboarding and activation for accounts in active trial, driving them to "aha moment" fastn Track trial usage and engagement to identify stalled accounts and intervene proactivelyn Demonstrate clear ROI to convert trials into paying customersn Retention & Expansion (Paid Accounts)n n Drive seat expansion and upsell within existing accounts by increasing RM/user adoption nBuild solid relationships with key stakeholders (RMs, team leads, decision-makers) at customer organizationn sRun regular check-ins, QBRs,



and training sessions to maximize product utilization nOwn retention and renewal targets, and be directly accountable for NRR/logo retention n Cross-cuttinn n g Be the voice of the customer internally — feed insights back to product and founden rsWork cross-functionally with sales, product, and data teams as part of the Founder's Offin ce What We're Looking Fn n or 1–5 years in Customer Success, Account Management, or Client Servicing — BFSI/fintech/SaaS background prefern redStrong communication and stakeholder management skills; comfortable engaging with senior wealth management professionn alsData-driven mindset — comfortable tracking usage metrics, spotting adoption gaps, and running structured playbon oksHigh ownership and hustle — this is a Founder's Office role in an early-stage startup, not a 9-to-5 CS sn eatPrior experience with wealth management, private banking, or financial services professionals is a strong pn lus Why Jn n oin Work directly with the founding team on a fast-growing enterprise SaaS pron ductHigh ownership, high visibility role shaping how Affluense scales customer success as a funcn tionBe part of a lean, fast-moving team backed by top invesn tors

📌 Founder's Office - Customer Success Manager (Vasanthanagar)
🏢 Affluense
📍 Vasanthanagar