Sr. Customer Service Executive (Chennai)

Sr. Customer Service Executive (Chennai)

23 Aug
|
Tata Communications
|
Chennai

23 Aug

Tata Communications

Chennai

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Broad outline of the Role

Responsible for driving day to day platforms and network planning and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.

Minimum Qualifications & Experience

Technical/ Engineering degree with 0-7 years of experience

Other Knowledge & Skills

Experience in network maintenance/ migrations/enhancements
Expertise on various telecommunication equipment
Valuable Knowledge in various products offered by service provider.

Responsibilities

Design and implement transmission network configurations based on project requirements and network architecture guidelines.
Perform configuration changes, upgrades, and optimizations to enhance network performance and reliability.




Collaborate with cross-functional teams to troubleshoot and resolve network issues related to transmission configurations.
Conduct performance analysis and capacity planning to support network expansion and upgrades.
Develop and maintain documentation related to transmission configurations, network diagrams, and standard operating procedures.
Stay updated with industry trends and best practices in transmission technologies and network configurations.
Provide technical guidance and support to junior engineers and technicians.

Requirements

Bachelor’s degree in Electrical Engineering, Telecommunications, or related field
5 years of experience in designing and configuring transmission networks, preferably in optical networks.
Proficiency in network protocols such as TCP/IP, MPLS, Ethernet, etc.
Hands-on experience with transmission equipment from vendors such as Ciena, Nortel, Marconi, etc.
Stron

📌 Sr. Customer Service Executive (Chennai)
🏢 Tata Communications
📍 Chennai

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