Service Now Technical Project Manager

Needed for contractual, remote, support role,

Strictly 10+ years of overall experience,

You can also directly DM on whatsapp (phone hidden),

Service Now Technical Project Manager

We are looking for a Service Now Technical Project Manager who can independently run a large-scale CMDB / ITOM / ITSM program.

Core Service Now Expertise

ITSM: Incident Management, Problem Management, Change Management, Request Management / Service Catalog, Knowledge Management, SAM, HAM, CMDB.

ITOM: Discovery, Service Mapping, Event Management, CMDB Health, CSDM, CI relationships and service dependencies.

Infrastructure & Discovery: Servers, Cloud/Server Discovery, Load Balancers, Citrix applications, server-side information, CI data, relationships/dependencies, Service Maps, Discovery onboarding, duplicates and superclusters.

Integration & Connector Concepts: Connectors, Discovery/Event integrations, REST APIs, payloads, server-side integrations, event-to-alert processing, alert rules, Flow Designer, and CMDB data/CI population.

Current Workstreams





CMDB | ITOM | ITSM | SCM | Discovery | Event Management | Service Mapping | Infrastructure/Server Data | Load Balancers | Citrix | Monitoring Integrations | Connectors | CMDB Data Quality & Population | Service Now Knowledge | Project/Task Management | Documentation & Reporting.

Key Responsibilities:

Own day-to-day project delivery, backlog, sprint planning, prioritization, and story/task assignment.

Coordinate developers, architects, Product Owners, Scrum Masters, infrastructure and client teams.

Track open, pending, aging, and high-priority tickets and drive them toward closure.

Lead RCA for complex and long-running technical issues.

Identify risks, blockers, dependencies, and escalate proactively.

Coordinate CMDB, Discovery, ITOM, ITSM, integrations, and infrastructure-related activities.

Support/lead DSU, backlog grooming, sprint planning, prioritization, KT, and status meetings.

Manage

📌 Servicenow Technical Project Manager (Uttar Pradesh)
🏢 Stackzy Technologies
📍 Uttar Pradesh