Roles & Responsibilities

Principal Accountabilities

Product roadmap and requirement management

 Understand business objectives, customer pain points and channel priorities for App and Web journeys.

 Translate business requirements into product backlog, user stories, BRDs, acceptance criteria and release scope.

 Prioritize requirements basis business impact, customer experience, regulatory need and technology feasibility.

 Maintain product roadmap and ensure alignment with POD Head, PMG, Business and Technology teams.

Product lifecycle and delivery management

 Own delivery of assigned digital journeys from requirement discovery to go-live and post-launch monitoring.

 Coordinate with IT, Design, Analytics, Operations, Risk and Compliance teams for timely execution.

 Track sprint progress, dependencies, defects, UAT observations and release readiness.

 Ensure all deliverables are closed as per approved scope, quality standards and committed timelines.

Customer journey and UI/UX coordination

 Work with DCX/UI-UX teams to design clear,



intuitive and customer-friendly journeys.

 Review wireframes, screen flows, communication content and customer touchpoints for journey consistency.

 Identify customer friction points and recommend improvements to improve adoption and conversion.

KPI monitoring and post-live governance

 Monitor journey performance through leads, funnel conversion, drop-offs, feature adoption and business

output.

 Work with Analytics teams to validate KPI dashboards and highlight performance gaps.

 Drive post-live issue resolution, improvement backlog and course correction actions.

UAT, release and change governance

 Plan and coordinate UAT with Business, Product, Operations and Technology stakeholders.

 Ensure defects are tracked to closure and release sign-offs are obtained before deployment.

 Support release notes, training inputs, SOP updates and communication for recent launches.

Stakeholder management and governan

📌 Product Lead (Pune)
🏢 CG VAK Software & Exports
📍 Pune