Hiring: Medical Information & Pharmacovigilance Associate
Location: Begumpet, Hyderabad
Work Mode: 100% Work from Office
Shift: Fixed Night Shift (EST Time Zone)
Experience: 6 Months – 1.5 Years
About the Role
We are looking for enthusiastic Pharmacovigilance professionals to join our growing Medical Information Contact Center (MICC) team.
This role is ideal for early-career professionals with a background in Pharmacovigilance, Drug Safety, case processing, or safety triage who are looking to expand their experience in medical information and global drug safety operations.
You will interact with US-based healthcare professionals and patients, handle medical inquiries, identify and document adverse events, and support regulatory compliance.
Key Responsibilities
Receive and document medical inquiries, Adverse Events (AEs), and Product Quality Complaints (PQCs) received through calls, emails, and digital platforms.
Review and capture the required information for safety reporting and ensure accurate documentation.




Provide scientifically accurate and non-promotional responses to standard medical inquiries using approved FAQs and product information.
Support safety documentation and data entry into relevant databases.
Follow SOPs, client requirements, SLAs, HIPAA data privacy requirements, and applicable pharmacovigilance processes.
Escalate complex medical inquiries and high-priority safety cases to the appropriate medical affairs or quality teams within the required timelines.
Work closely with internal teams to ensure timely and accurate handling of cases.
Required Qualifications & Skills
Bachelor’s or Master’s degree in Pharmacy (B.Pharm/M.Pharm), Pharm.D, or a related Life Sciences discipline.
6 months to 1.5 years of experience in Pharmacovigilance, Drug Safety, case processing, safety triage, or clinical data management.
Basic understanding of MedDRA coding, ICSR workflows, and global PV regulations.
Robust written and verbal English communication skills.
Willingne

📌 Medical Information (Hyderabad)
🏢 Synapmed
📍 Hyderabad