Company Description Sparify is a rider-first motorcycle accessories and performance upgrades platform focused on simplifying and enhancing the riding experience. Founded by passionate riders, the company partners with over 100+ trusted domestic and international brands to offer genuine, high-quality products. Sparify has delivered more than 1 lakh+ orders across India, serving a growing community of motorcyclists nationwide.

Role Description The Customer Support Executive role at Sparify is a full time, on-site position based in Bengaluru. In this role, you will respond to customer inquiries via phone, email, chat, and social media, ensuring prompt and clear communication. You will assist customers with order placement, shipping updates, returns, exchanges, and product-related queries, including basic guidance on motorcycle accessories and performance upgrades. Day-to-day responsibilities include troubleshooting issues, coordinating with internal teams to resolve escalations, maintaining accurate records in support systems, and following up to ensure customer satisfaction.



You will also contribute to improving support processes by sharing customer feedback and identifying recurring issues.
Who we are looking for
Must have

Fluent spoken English and Hindi — you will speak to customers across India
Clear, correct written English. You should be able to write a polite, complete reply without someone editing it afterwards
Comfortable typing on a computer at a reasonable speed. A large part of this job is typing
Ownership — if a customer's problem is stuck somewhere, you chase it until it moves
Able to work on-site in Sudhama Nagar, near Lalbagh, Bengaluru, six days a week

Good to have

Experience in a D2C brand, e-commerce company or online retail business
Kannada, or any additional Indian language
Familiarity with Shopify or any CRM tools

This role is probably not for you if

You are looking for a work-from-home or hybrid role
You want to only take calls, or only do

📌 Customer Support Executive (Bengaluru)
🏢 Sparify
📍 Bengaluru