Job Title: Host
Location: Jubilee Hills
Department: Host
Reports to: Showroom Manager
Job Summary:
As a Host, you will be the first point of contact for clients entering our jewellery showroom. Your role is to provide a warm welcome, ensure high customer satisfaction, and facilitate a seamless shopping experience. You will assist customers with inquiries, guide them through the showroom, and support the sales team in achieving sales goals.
Key Responsibilities:
- Customer Reception:
- Greet customers warmly as they enter the showroom.
- Offer refreshments and make guests feel comfortable.
- Provide information about the showroom layout, products, and services.
- Customer Assistance:
- Address customer inquiries and provide product knowledge.
- Assist customers in selecting jewellery based on their preferences and needs.
- Facilitate communication between customers and sales associates.
- Sales Support:
- Collaborate with sales staff to ensure smooth transitions and handoffs.
- Help with the setup and presentation of jewellery displays.
- Support promotional events and special sales activities.
- Administrative Duties:
- Maintain an organized and clean showroom environment.
- Assist with inventory management and stock replenishment.
- Handle customer appointments and manage the showroom calendar.
- Customer Feedback:
- Collect and document customer feedback to enhance service quality.
- Address any concerns or complaints promptly and professionally.
- Safety and Security:
- Monitor showroom activities to ensure a safe and secure workplace.
- Report any suspicious behaviour or security concerns to the management.
- Brand Marketing:
- Leverage social media influence by sharing interactive stories, such as video testimonials, short clips, and photos of brides trying on jewellery.
- Key deliverables include tagging customers in posts and encouraging them to tag the store, adding the store location, and editing the videos for maximum engagement.
- Lead Acquisition Strat