Company Description UR Technology and Computers is a leading digital solutions provider based in Udaipur, delivering app and web development, BPO, KPO, research, cybersecurity, and digital marketing services. The organization focuses on innovative strategies and robust cybersecurity measures to help clients thrive in a fast-changing technology landscape. Its team of specialists provides high-quality, customized solutions across SEO, SMM, and other digital services. UR Technology and Computers is recognized as one of the top software development companies in Udaipur, offering growth opportunities for professionals interested in contemporary tech and customer-facing roles.
Role Description The Customer Support Specialist is a full-time, on-site role based in Udaipur. This position is responsible for responding to customer inquiries via phone, email, chat, and in-person interactions, ensuring timely and accurate resolution of issues. The specialist will provide first-level technical support for software and digital services, troubleshoot common user problems,



and escalate complex cases to appropriate teams. Daily tasks include documenting interactions, maintaining up-to-date knowledge of company products, guiding customers through processes, and contributing to customer satisfaction initiatives. The role also involves collaborating with internal teams to share feedback, improve support resources, and enhance overall service quality.
Qualifications
Strong customer support and customer satisfaction skills, with a service-oriented mindset.
Excellent interpersonal skills, including clear communication, active listening, and empathy.
Technical support capabilities, with the ability to understand and explain basic software and digital services.
Analytical skills to diagnose issues, identify patterns, and propose practical solutions.
Proficiency in English; knowledge of local languages is an advantage.
Comfort using ticketing systems, CRM tools, and standard office software.
Abilit

📌 Customer Support Specialist (Udaipur)
🏢 UR Technology and Computers
📍 Udaipur