Roles and Responsibilities:
- Data Entry & Documentation : Accurately input and update data into the system as per client requirements. Ensure correct documentation and record-keeping.
- Email Support : Provide support via email, addressing customer inquiries, resolving issues, and providing information about products/services.
- Ticketing System Management : Handle customer queries, concerns, and requests through a ticketing or CRM system, ensuring timely and accurate resolution.
- Content Moderation : Review and moderate content, ensuring it complies with company policies and guidelines.
- Back-office Operations : Assist with back-end processes like data validation, processing forms, verifying customer information, and reporting.
- Quality Control : Ensure that all data entered or processed is accurate, consistent, and meets established standards.
- Reporting & Analysis : Assist in generating reports, analyzing data, and identifying trends to improve processes.
- Customer Interaction : Communicate with customers via emails, chat platforms,



or other non-voice channels to resolve issues or answer queries.
- Maintain Confidentiality : Safeguard customer data and ensure confidentiality of sensitive information.
- Collaborate with Team : Work effectively in a team environment, collaborating with colleagues and cross-functional departments to achieve team goals.
- Follow SOPs : Adhere to Standard Operating Procedures (SOPs) and ensure processes are followed accurately.
- Quality and Performance Metrics : Maintain high standards of quality, meeting or exceeding key performance indicators (KPIs) and targets set by the company.

Skills and Qualifications:
- Excellent Written Communication : Solid command over written language, with clarity and conciseness.
- Attention to Detail : Strong attention to detail to ensure accurate data entry, reporting, and content moderation.
- Basic Computer Skills : Proficient in using MS Office (Word, Excel, Outlook) and working with CRM or

📌 Nonvoice process (India)
🏢 Ignites Human Capital
📍 India