Responsibilities
- Provide technical & SME coaching for Delivery Partner (DP) Engineers/Advocates
- Partner with the SDM and CSS Training teams (CSS L&D; and WWL) to address any readiness gaps, ensuring findings and remediations shared across Delivery Partners and LOBs, as applicable.
- Case management duties
- Readiness Content
- Manage collaboration activities
- Contribute to Supportability activities (case analysis and case pattern recognition, deflection initiatives, and other Supportability improvements .

Success Measures:
- Customer Satisfaction meeting and exceeding all targets as set in SoW for DPs
- Handle 95% of escalations to PTA team without intervention from Organizations Internal teams except for Bugs and product defects

Skills:
- Customization Capabilities: Mastery in configuring and customizing Dynamics 365 CE entities, forms, views, fields, relationships, business rules, and processes to tailor the system according to business needs.
- Solution Design : Ability to design solutions and architectures within Dynamics 365 CE, including designing custom modules,



integrations, and workflows to meet specific business requirements.
- JavaScript and Client-side Scripting: Proficiency in JavaScript and client-side scripting to extend Dynamics 365 CE functionalities, customize form behavior, validate data, and enhance user experience.
- Plug-ins and Custom Workflow Activities : Knowledge of developing and implementing server-side logic using plug-ins and custom workflow activities to automate complex business processes and data manipulation.
- Web API and RESTful Services : Understanding of Dynamics 365 CE Web API and RESTful services for integrating with external systems, data retrieval, and manipulation.
- Customization Development Tools: Experience with tools like Visual Studio, Power Apps Maker, Power Platform CLI, and XRM Toolbox for advanced customization, development, and deployment.
- Canvas and Model-driven Apps: Proficiency in creating canvas apps a

📌 Dynamics 365 CE Professionals (Bengaluru)
🏢 Launch IT Consulting
📍 Bengaluru