As a Lead (MVP) at Iron Systems, you will head a team through all phases of client acquisition (New Program Transition) for Field Services Operations, working under stringent timelines.
This involves understanding client requirements via SOW/NPT templates, identifying gaps between client needs and ISG's USCA region delivery capabilities, workforce capacity planning, predictive profit delivery, and providing creative data-driven project planning and execution strategies.
The ideal candidate will have prior experience leading a remote and on-site team of at least 2-3 individuals, driving performance management through KPIs designed to meet customer SLAs.
You should have played a key role in fostering a fair and competitive environment, as well as ensuring adherence to program processes and compliance.
You'll be responsible for developing strong partnerships with vendors and understanding their businesses.
This role requires experience in overall workforce management/procurement and the ability to differentiate between field resource categories, providing cross-functional support,



including onshore/offshore requirements.
Job Responsibilities
- Responsible for building workforce supply chain solutions as per customer SOW.
- Identifying cost-saving opportunities on a continuous basis and measuring team member performance through predefined KPIs.
- Responsible for handling any escalations from internal stakeholders within the stipulated SLA as per company policy.
- Preparing detailed Cost Analysis of program activities, Vendor Quotes, and performing Cost comparison.
- Support Sales team in pre-bid activities as needed.
- Responsible for creating scalable templates in Excel to deliver program deliverables covering all phases of program onboarding until completion.
- Responsible for daily profit achievement of worker cost negotiations for each transaction.
- Responsible for team capacity planning .
- Responsible for building high-performing teams .
- Ensures a single poin

📌 Support Service Program Lead (Noida)
🏢 Iron Systems
📍 Noida