- Acknowledge, troubleshoot, and resolve tickets assigned to the team accurately.
- Escalate incidents internally or to 3rd party partners when necessary.
- Participate punctually in specific projects related to their specialty.
- The Network Engineer must possess positive interpersonal skills and be a team player.

In close relations with:
- Atos Infrastructure Operations Team
- Incident Manager
- Problem Manager
- Service Delivery Manager
- CMDB Manager
- Change Manager
- End User

Duties:
- Maintain the network infrastructure: Incident resolution, problem resolution.
- Troubleshooting, coordination with third-party suppliers as well as with the central IT department of the customer.
- Advise the project team and ECTL in areas such as capacity management.
- Contingency planning, environment planning, configuration management, and other relevant tasks related to the role.
- Design and implement network solutions.
- Maintain relevant documents/manuals describing the network infrastructure.
- Provide input for incidents/problems/defects post-closure analysis to the incident/problem manager and/or the technical team leader.
- Provide input or organize regular knowledge

📌 Lead Consultant (Thane)
🏢 Eviden
📍 Thane