23 Aug
|
Issquared
|
Secunderabad
23 Aug
Issquared
Secunderabad
Key Responsibilities :
- Monitor customer infrastructure components like servers, networks, firewalls using monitoring tools as part of the NOC team.
- Ensure that effective follow-up communication via mail and phone is delivered to keep customer aware of the developments on his/her reported issue.
- Develop strong working relationships with in office engineers and work together as a single team.
- Provide L1/L2 support and resolution in as many of the following technical areas as possible:
- Network access, internet access, DNS, DHCP issues
- Routing, switching and firewall issues
- VoIp Telephony issues
- Storage issues, backup and restore issues
- Anti-virus and other endpoint system management issues on tools like Symantec, Bitdefender
- User
📌 Senior Associate Engineer (Secunderabad)
🏢 Issquared
📍 Secunderabad