The Financial Visual Analytics team formed in late 2019 with the goal of transforming Corporate Finance into a modern finance organization, where digital solutions and quantitative methods are employed to generate near-real time actionable financial insights for MassMutual's business leaders. As the Financial Visual Analytics team has grown over the past 4 years, we seek an experienced Business Intelligence (BI) Support Developer to ensure our reporting systems are running smoothly.
The BI Support Developer will collaborate cross-functionally to identify issues and deliver sustainable solutions that meet business needs. Our ideal candidate is a problem solver, an effective communicator, highly organized, and is always driven to learn current skills.
You'll join a team of innovative, collaborative, and resourceful people who think differently, think big, and persevere through all challenges.
You'll be able to:
Business as Usual
- Monitor production support processes and report metrics related to scheduled jobs, data reconciliations, and production data flows




- Triage and resolve issues raised by end users independently and collaboratively with Enterprise Technology and Data Management teams
- Perform adhoc data analyses and provide technical support as necessary

Continuous Improvement
- Aim to learn the business context of dashboards to better understand customers' needs and troubleshoot issues
- Continuously enhance and troubleshoot the performance, capabilities, and functionality of BI solutions (e.g., MicroStrategy, Tableau, etc.)
- Identify ways to improve our support processes and existing products
- Adapt to evolving best practices and implement dashboard design standards
- Stay up-to-date on latest technology trends within the BI industry and MassMutual
- Summarize software update changes and proactively identify potential impacts to current products

Teaming
- Be a thought partner to other Financial Visual Analytics team members for the design, management, and d

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