- Supervise the activities of direct reports and assist with identifying issues, prioritizing task, and escalation of requests as needed.
- Promote strong customer service skills and methodologies, strengthening the reputation of the Maximus IT internal brand.
- Provide technical support to customers by identifying, prioritizing, and confirming resolution of reported technical problems of business-critical systems.
- Provide immediate support to team of technicians, assigning tasks, and improving workflows.
- Conduct reoccurring meetings with team and provide task and feedback.
- Assist in collecting and analyzing performance metrics and proactively move resources to ensure Services Level Agreements (SLA) are met.
- Assist in interviewing new hires and support staff during onboarding and training.
- Maintain process and procedures documents regarding complex maintenance tasks, computer system and peripheral equipment repairs specific to a line of business.
- Responsible for planning employee work schedules to ensure sufficient coverage during operating hours,



including overflow support to the IT Service Desk.
- Support Site Services Managers in being the liaison for Business Operations Leadership to ensure that local technical support provided is aligned with the business needs.
- Responsible for evaluating staff performance and providing timely, periodic feedback to promote growth or improvement.
- Responsible for identifying and implementing efficiencies in support functions.
- Responsible for providing leadership with required reports within the specified time frames requested.
- Solid technical skills including Active Directory, Windows, Switching, Routing, and Firewalls.
- Proficient in the use of Microsoft Office products.
- Responsible to ensure that all staff adhere to all documented policy and procedure as defined by Maximus leadership, Security, and HR.
- Perform other duties assigned by management.

Education/Requirements:
- Associate s degree or equival

📌 Supervisor - IT Site Services (Bengaluru)
🏢 Maximus
📍 Bengaluru