Responsibilities
- Maintain the network infrastructure
- Acknowledge, troubleshoot and resolve tickets that are assigned to the team in a correct way
- Escalate incidents internally or to 3rd party partners when required
- Participate, on a punctual basis on specific projects related to his/her specialty
- The Network Engineer must have positive interpersonal skills and must be a team player
In Close Relations With
- Atos Infrastructure Operations Team
- Incident Manager
- Problem Manager
- Service Delivery Manager
- CMDB Manager
- Change Manager
- End User
Duties
- Maintain the network infrastructure:
Incident resolution, problem resolution
- Troubleshooting, co-ordination with third party suppliers as well as with the central IT department of the customer
- Advises the project team and ECTL in areas such as capacity management
- Contingency planning, environment planning, configuration management and other relevant tasks related to the role
- Design and implement network solutions
- Maintains the relevant documents/manuals describing the network infrastructure
- Provides input for incidents/problems/defects post-closure analysis to the incident/problem manager and/or the technical team leader
- Provides input or organize regular knowledge
📌 Network SDLAN (Pune)
🏢 Atos Global It Solutions And Services Private
📍 Pune
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