- Deliver site IT services in line with quality, reliability and cost expectations.
- Responsible for Margin Improvement Projects delivery.
- Monitor site incidents and request tickets to ensure they are resolved within SLA and that root cause is identified and addressed while coordinating with AMS partner.
- Ensure that critical site applications are available, patched and backed up and enabled by business and system owners.
- Own the roadmap for site reliability improvements and synchronize upgrades, patching and project efforts with site downtime windows.
- Collaborate with supporting partners and IT teams including onsite support, remote desktop support, IT outsourcing partner to maintain IT site reliability targets.
- Improve site digital literacy, organization IT change management and IT updates as required to support enterprise initiatives.
- Perform quality activities, Impact assessment, Risk assessment, NCR, CAPA for IT systems & provide IT support for instrument / equipment qualification etc.
- Administer system backups, check daily status, troubleshoot issues,



perform root cause analysis, and resolve problems.
- Monitor and maintain the health of Datacenter and hub rooms.
- Coordinate with vendors and the Baxter global team for support and upgrades.
- Collaborate with Global IT Teams, Partners & vendors to ensure IT support is provided during audits.
- Coordinate with procurement & finance to ensure timely material delivery & invoice verification, approval & track & manage site IT assets.
- Coordinate, implement and maintain IT SOPs and policies at site.
- Life cycle management of IT assets in coordination with Global SME.

Qualifications and Experience:
- 5+ years of experience in pharma manufacturing IT operations, preferably leading IT programs and projects or leading an IT service or solutions team within a site.
- Should have experience in facing corporate audits & regulatory audits for IT SOP (MHRA, USFDA, TGA, ANVISA, INVIMA etc.), demonstrating th

📌 IT site Operation (Ahmedabad)
🏢 Baxter India
📍 Ahmedabad