We are looking for a dedicated and hard-working telecaller to join our team on a part-time basis. The ideal candidate will be responsible for handling inbound and outbound customer calls, resolving queries, and providing accurate information about our products/services.
Key Responsibilities:
- Handle inbound and outbound calls professionally
- Address customer queries and provide relevant information
- Maintain records of calls and update customer databases
- Follow up on customer queries as needed
- Escalate unresolved issues to the concerned department
- Maintain a polite and patient demeanour during all interactions
Requirements:
- Good communication skills (Hindi/Marathi/English as applicable)
- Prior experience in telecalling/customer service preferred but not mandatory
- Basic computer literacy (MS Excel, CRM tools)
- Punctual, hard-working, and reliable
- Comfortable working the assigned shift timing
Preferred:
- Prior experience in a call centre or telesales environment
- Ability to handle high call volumes calmly