Responsibilities:
The Key Account Manager (KAM) is responsible for managing and growing strategic enterprise accounts, building long-term relationships, and driving revenue growth. This role involves deep engagement with client leadership, understanding business needs, and delivering value through tailored solutions.
Key Responsibilities
1. Account Management & Relationship Building
Own and manage a portfolio of strategic/key enterprise accounts Build strong relationships with CXOs, decision-makers, and influencers Act as the primary point of contact for all client interactions Drive customer satisfaction and retention 2. Revenue Growth & Business Development
Achieve revenue, margin, and growth targets Identify opportunities for: Upselling Cross-selling New business within existing accounts Develop and execute account growth strategies 3. Strategic Account Planning
Create account plans including: Business objectives Stakeholder mapping Prospect pipeline Align internal teams to deliver on account strategy 4. Solution Selling




Understand customer pain points and business challenges Position company offerings as value-driven solutions Lead proposals, negotiations, and deal closures 5. Cross-Functional Coordination
Collaborate with: Pre-sales Delivery / operations Product / engineering Ensure smooth project execution and delivery 6. Customer Success & Retention
Ensure successful onboarding and adoption Monitor customer health and satisfaction (CSAT/NPS) Handle escalations and ensure timely resolution 7. Governance & Reporting
Conduct regular business reviews Track: Pipeline Revenue forecasts Account performance metrics Maintain accurate CRM records Key Skills & Competencies
Strong enterprise sales & account management experience Excellent stakeholder management & communication skills Proven ability to close large deals Strategic thinking and problem-solving Negotiation and commercial acumen Ability to manage complex, multi-location accounts Experience & Qualifications

📌 Key account manager (Chennai)
🏢 A factory automation
📍 Chennai