About RAIZE
RAIZE is a live-dealer poker platform, licensed in Anjouan (Costa Rica-based). We're building the next generation of real-money live poker for players around the world — real dealers, real tables, real stakes, all online. We're a lean, fast-moving team and this hire will be one of the first dedicated voices our players interact with.
What you'll do
Be the first point of contact for players via live chat, email, and in-app support — troubleshooting account, deposit/withdrawal, gameplay, and table-related issues
Own tickets end-to-end, escalating technical or compliance-sensitive issues to the right internal team
Work rotating shifts to ensure 24/7 coverage for a global player base across time zones
Monitor live tables during active sessions and flag disputes, technical glitches, or dealer issues in real time
Document recurring issues and player feedback to help improve the product
Maintain a calm, professional tone with players in high-stakes, sometimes high-emotion situations (real money,



live poker — tempers run hot)
Help build and refine our support playbooks, macros, and FAQ as we scale
What we're looking for
1–3 years in customer support, ideally in gaming, iGaming, fintech, or another real-money/regulated environment
Excellent written English; comfortable handling frustrated or high-pressure conversations with patience and clarity
Comfortable working rotating shifts, including nights/weekends, to cover a 24/7 player base
Reliable home setup for fully remote work (stable internet, quiet workspace)
Familiarity with poker or card games is a solid plus — you don't need to be a pro, but understanding the game helps you understand our players
Comfortable using AI tools day-to-day — Claude, Slack, and Telegram are core to how we work and support players
Self-starter who's comfortable in a small team without heavy hand-holding

📌 Customer Support (India)
🏢 Raize
📍 India