Lead Project Manager – CCaaS Transformation / Genesys Migration
We are looking for an experienced Lead Project Manager with 4–5+ years of project/programme leadership experience to drive complex Transformation and CCaaS migration initiatives in a large global organization.
Key Responsibilities
Lead end-to-end CCaaS Transformation and Genesys migration projects.
Manage project planning, timelines, resources, dependencies, risks and issues.
Drive cutover, migration, implementation and hypercare activities.
Coordinate with multiple cross-functional and geographically distributed teams.
Manage stakeholders, governance, reporting and senior management communication.
Ensure successful delivery within agreed scope, timelines and quality.
Drive transformation initiatives within a structured programme/project environment.
Must-Have Skills
4–5+ years of experience as a Project Manager / Project Lead.




Strong Transformation Project Management experience.
Hands-on CCaaS migration experience.
Mandatory Genesys Migration experience.
Experience in resource planning, risk mitigation, cutover and hypercare.
Experience working in large global/enterprise organizations.
Strong stakeholder and cross-functional team management skills.
Good understanding of the Contact Centre domain.
Valuable to Have
Genesys Cloud experience.
Chatbot / Voicebot exposure.
NLU, LLM / GenAI knowledge.
Experience with RM Chat / WhatsApp.
Customer Interaction (C&I;) domain experience.
Location: Mumbai/Pune/Hyderabad/Bangalore/Delhi
Experience: 4–5+ Years
Role: Lead Project Manager – CCaaS Transformation

📌 Lead Project Manager (India)
🏢 Terra Technology Circle Consulting Private
📍 India