Manager – Customer Excellence | Operations & OHC Management

Employment Type: Full-time

Experience Required: 6–8 Years

As a leading provider of employer direct healthcare solutions, we specialize in managing onsite health clinics and delivering high-quality healthcare services to workplaces across India. Our mission is easy — to make healthcare more accessible, efficient, and impactful for businesses and their people.

We are looking for a highly driven Manage – Customer Excellence to oversee operations across multiple Onsite Health Clinics (OHCs) and lead cross-functional teams. This role is ideal for professionals with experience in operations management, stakeholder engagement, service delivery, and people leadership. You will play a critical role in ensuring seamless clinic operations, maintaining client satisfaction, and driving operational excellence across locations.





Manage end-to-end operations across multiple health centres and client locations

Ensure consistent service delivery and operational governance across sites

Monitor and achieve client-specific KPIs, SLAs, and business performance metrics

Drive workforce planning including hiring, onboarding, training, and performance management

Track daily operations including attendance, scheduling, compliance, and workflow management

Conduct regular team reviews, coaching sessions, and performance discussions

Prepare and present periodic business and operational performance reports

Master’s degree or equivalent relevant experience

~6–8 years of experience in operations, customer success,

📌 Customer Service Executives (Hyderabad)
🏢 GigaCare
📍 Hyderabad