OATH is a premium women's quartz watch brand by Perfectly Average Jewellery Pvt Ltd, priced
between ₹3,000–₹9,000. We sell direct-to-consumer through our Shopify store and across India's
leading marketplaces — Amazon, Flipkart, Myntra, and Nykaa Fashion.
We're in launch mode, building a sharp, hands-on team from the ground up. Every interaction a
customer has with OATH — a pre-purchase question, a delivery update, a post-sale follow-up —
represents the brand. The Customer Experience & CRM Intern is the person who makes sure every
one of those touchpoints feels premium, prompt, and personal.
About the Role
This is a hands-on, customer-facing role. You'll be the first point of contact for every customer across
our channels — WhatsApp, Instagram, Facebook, email, and phone. You'll own the full customer
conversation from pre-sale enquiry to post-sale follow-up: answering questions, resolving issues,
recovering abandoned carts, gathering feedback, and building the relationships that turn first-time
buyers into loyal customers.
You'll work closely with the Operations Manager and founding team. This is a small team where your
work is visible, your contribution matters, and your growth path is transparent.
Key Responsibilities
A. Customer Communication & Enquiry Management
• Serve as the first point of contact for all inbound customer enquiries across WhatsApp,
Instagram, Facebook, and email
• Respond to pre-purchase questions on product details, sizing, pricing, availability, offers, and
shipping — accurately and on-brand
• Maintain a warm, professional, premium tone in every interaction that reflects OATH's
positioning, even in difficult conversations
• Meet defined response-time standards — acknowledge enquiries promptly during working hours
and resolve or escalate within the same day
• Log every conversation and its outcome in the CRM/tracker to maintain a complete customer
history
B. After-Sales Support & Issue Resolution
• Manage all post-purchas
📌 Customer Relations Manager (Jaipur)
🏢 Oath
📍 Jaipur