Job Description
Walkin interview at HCLTech for OTC Collections
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We are hiring experienced professionals for OTC – Collections(Voice)
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Designation: Senior Process Associate
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No Of Positions: 10
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Experience: 1 – 4 Years (Relevant OTC – Collections Experience Mandatory)
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Work Location : Chennai
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Shift: US shift
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HR Contacts - Yuvapriya
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Date: 26th Aug 26(Wednesday)
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Time: 10:00 AM to 1:00 PM
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Venue: HCLTech, Tower 5, ELCOT Special Economic Zone (SEZ), 602/3 & 138,
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Sholinganallur - Medavakkam High Road,
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Sholinganallur, Chennai, Tamil Nadu - 600119,
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Key Responsibilities
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Manage complex and high‐profile accounts using defined collection strategies
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Own and control aged receivables as per SLAs and performance metrics
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Implement and remove service stops as per process guidelines
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Review UMCC and on‐account payments in line with ICMP standards
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Identify potential write‐offs and support aged debt clearance
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Drive quarterly and monthly debt & cash target achievements
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Execute end‐to‐end dunning processes and handle legal escalations
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Identify and support continuous process and system improvements
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Collaborate with administrators and team leads to close knowledge gaps
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Lead and support new process implementations
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Ensure strict adherence to best‐in‐class collection standards.
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Background & Qualifications
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Minimum 1 year of experience in OTC – Collections (Mandatory)
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Finance background preferred
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(B.Com / MBA – Finance will be an advantage)
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Excellent verbal and written communication skills
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Willingness to work in night shifts
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Proven track record of meeting targets and SLAs
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Solid working knowledge of MS Office
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Customer‐focused mindset with strong negotiation skills
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Analytical thinking and problem‐solving capability
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Exposure to project methodology is a plus
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Role‐Specific Competencies
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Fluent in English (verbal & written)
📌 Walk-in at HCLTech for OTC Collections _Chennai (Salem)
🏢 HCLTech
📍 Salem