Job Description
About the Company
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We are hiring Customer Support Associates for an International Voice Process at our Pune location.
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About the Role
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The role involves handling inbound/outbound customer interactions, resolving queries efficiently, and delivering excellent customer service in a fast-paced BPO environment.
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Responsibilities
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- Handle customer calls for international clients professionally and efficiently
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- Understand customer issues and provide accurate resolutions
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- Maintain high standards of communication and customer satisfaction
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- Adhere to process guidelines and quality parameters
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- Document customer interactions appropriately
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Qualifications
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- Undergraduate/Graduate freshers are eligible to apply
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- Graduates with experience in International Voice / BPO domain are also welcome
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Required Skills
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- Excellent verbal communication skills in English
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- Customer-focused mindset and problem-solving ability
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Preferred Skills
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- Experience in International Voice / BPO domain
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Pay range and compensation package
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5 days working, 2 rotational weekly offs, Rotational shifts (as per business requirements)
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Equal Prospect Statement
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Interested candidates can share their cv's on WhatsApp
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Contact Person: HR Smrati Chouhan
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Contact Details: (phone hidden)
📌 Customer Care Executive (Pune)
🏢 WNS
📍 Pune